Pinnacol Assurance on LinkedIn

Search This Blog

Friday, March 16, 2012

Write It Right: Go With the Flow...

In a world of instant messaging and sometimes overly curt communications it's sometimes hard to remember what impact our writing has on those who have to read it. In her article "Go for the Flow" Michelle from our Communications team reminds us to slow down and think about how our writing style affects those we are trying to communicate with.

Here's how to make your writing easier to read and understand:



"Flow" is an important quality in writing. When present, it can "hook" you by making reading seem effortless — almost like a good song can hook you with a simple, catchy melody.

Making sentences flow together
Think of writing like talking. In speaking, you use different types of sentences, inflections and cadences to hold listeners' interest and help them understand. Now consider these paragraphs:

We met at the policyholder's warehouse. The meeting lasted more than an hour. The company's safety committee has a safety program in place; it isn't being implemented properly. We saw many areas where we can help. The committee seemed receptive to our ideas.


We scheduled another meeting in two weeks. I'd like your input on the company’s claims history. Can we meet next week?


All the facts are there — but do you talk like a robot? There's no flow, and the incessant start/stop structure affects readers in several ways:

•It takes more time to move through the sentences.
•The facts seem strangely disconnected.
•The writer (and the writing) seems disinterested, if not downright bored.


Now read the revised paragraphs. Notice how varying the sentence structure gives the writing a "voice" that helps you flow through the sentences and connect the ideas:


We met at the policyholder's warehouse for more than an hour. The company's safety committee has a safety program in place, but it isn’t being implemented properly. We saw many areas where we can help; the committee seemed receptive to our ideas.

As a result, we scheduled another meeting in two weeks. I'd like your input on the company's claims history; can we meet next week?

Transition words and phrases
Beginning the second paragraph with the transition phrase "as a result" helps readers understand a "cause and effect": one successful meeting leading to another. There are many transition words and phrases to link sentences and paragraphs. Here are just a few:

•Additionally
•Because
•However
•Nevertheless
•Therefore
•In other words
•In the meantime


Look at the sentences or paragraphs you're trying to connect. Does the flow seem random or jarring? Is there a point you're trying to convey that readers might miss? If so, consider using a transition. For example:

•The policyholder hasn't had a safety meeting in years. It has a decent return-to-work program.
•The policyholder hasn't had a safety meeting in years; however, it has a decent return-to-work program.


The second example doesn't just convey facts; it communicates the idea that this company is a workers' comp "mixed bag." The transition "however" — as well as the semicolon, which is a less abrupt break than the period — improves the flow and helps readers make this connection.

Michelle shares her writing tips with Pinnacol employees every month in her column "Write It Right!" Thanks Michelle for this month's tips!





Friday, March 2, 2012

Claims Representative opportunity now open!

We have a new opening for a Claims Representative. Claims Representatives at Pinnacol work as part of a multi-functional team to bring the claims of injured workers to resolution. They are assigned to specific policyholder accounts and the expectation is that our Claims Representatives will provide outstanding customer service to injured workers, policyholders, and other stakeholders.

Pinnacol Claims Representatives routinely consult with team nurses, return-to-work specialists, team leaders, claims experts and legal staff. They set initial reserves (the estimate of what we think the claim will cost) and maintain  accurate reserves for all assigned cases and negotiate settlements when necessary to close a claim.

For the current opportunity both entry level and experienced candidates will be considered. Entry level candidates must have a Bachelors degree and pass a Critical Thinking test. Some work exposure to workers' compensation or insurance is a plus.

Claims may not be the right position for everyone - our Claims Representatives deal with people at some of the lowest points in their lives as they deal with the aftermath of a work-related injury. The work can be very challenging and demanding, but also very rewarding. If you are interested in this opening, please complete an application via our company website.

Wednesday, February 8, 2012

A conversation with our Associate V.P. of Application Services

We have a current opening for a Web Developer that I recently posted so I wanted to catch up with our A.V.P. of Application Services to gain more insight into what the position was like and what might attract someone to apply. In the following video Dave Hoffman shares insights about the Web Developer role and also gives his thoughts on where I.T. at Pinnacol is heading, and what it's like to work in our I.T. shop. Dave is a pretty busy guy so I really appreciate him taking more time than planned to really go in-depth around some of the questions I had for him:



We also have other I.T. opportunities available in our Decision Support/Business Intelligence team. You can check them all out as well as apply from our company website.

Not just for those of a certain age...

One of the groups I belong to on LinkedIn is Interns Over 40. Through the group updates I noticed that they have recently revamped their website so I went out to take a look. The site, as is obvious by its name, targets those of a certain age, but guess what? Most of the tips are valid for anyone looking for a job regardless of how old or young you are. The revamped site does seem cleaner and better organized than before so kudos for the update!

Tuesday, February 7, 2012

Got Predictive Modeling Skills...?

The U.S. Department of Labor tracks statistics on the number of new types of jobs being created. Our opening for a Senior Predictive Modeler might not make that list as apparently it has been around for some time, but it was new enough to me that I was intrigued when I first found out we were looking for someone with this skill set.


What we are looking for is a strong self-directed individual who can work well both independently as well as part of a team and who has the ability and experience to create predictive models based on our data warehouse. This position will develop advanced, multivariate predictive models that identify profitable/unprofitable risks and enhance our ability to match rate to risk. It will also develop statistical and mathematical models to identify drivers of insurance costs and predict numerous other business outcomes and will provide expertise and assistance in implementing model results in ongoing business processes and analyze the impact of these models on the company’s growth and profitability.

If you are still with me and your eyes aren't glazing over then you might be a good fit for this unique opportunity. What also intrigued me was that the right candidate for this position could come from many different backgrounds including Actuarial, Information Technology, Economics, Advanced Mathematics/Statistics, or Insurance.  A graduate degree in statistics, applied mathematics or other quantitative fields along with a minimum 5 years advances statistical modeling experience in the financial services/insurance industry is required. Property and casualty or other related insurance industry experience would also be a plus.

If you have these skills and background please apply online at www.pinnacol.com/careers, or if you know someone who might be interested and qualified, please let them know about this opportunity!

Monday, February 6, 2012

Customer Service Representative Opening!

We are looking for a Customer Service Representative to join our team. Our Customer Service Representatives provide answers to customer questions via phone, internet, fax, and mail.

While not a typical large call center environment (our representatives typically handle between 60-100 calls a day with average talk times of 2-3 minutes) we are looking for candidates who have some call center or other customer service experience along with strong PC/software skills, able to type 35 words per minute and excellent communication and customer service skills.

This is a great position in which to join our company as we routinely promote from this level to positions throughout the company. If interested, please complete an on-line application via www.pinnacol.com/careers.

Thursday, February 2, 2012

Web Developer opportunity now open!

We have a new opening for an experienced and talented Web Developer with a passion for creating great products to help our customers do what they love. Our current technology stack includes HTML5, jQuery, Ruby (some on Rails, some not), Oracle, Passenger, Apache and nginx, and even a little bit of C.

The Web Development team works in an agile environment with an emphasis on fast turnaround to get customers what they need quickly. We're looking for "full-stack" developers who can be a jack of all trades and can quickly learn a new technology they are not readily familiar with.

Some of the must have skills include:

- HTML
- CSS
- JavaScript
- jQuery
- Ruby
- SQL
- Unix

and some of the nice to have skills:

- UI/UX design skills
- HTML5
- Sass
- CoffeeScript
- jQueryUI
- Rails
- C/C++
- Oracle
- Phusion Passenger
- Apache or nginx
- git/github

We are extremely excited about the future of our Web Development team. We have a mixture of older applications that we are working to replace and some great new opportunities to do things in software never before attempted at Pinnacol. If you are passionate about software development, passionate about aiding others with their passions, and making Colorado a better place, we'd love to talk to you! Apply on-line at www.pinnacol.com/careers.