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Friday, April 23, 2010

The inside scoop from one of our Interns...

On rare occasions Pinnacol will bring on an intern into the organization. For example, our medical payments group periodically works with one of the local colleges that teaches medical coding to allow their students to complete their externship or practicum with us.

Recently I caught up with Jennifer who has been interning with us on our Human Resources and Learning and Development teams for the last several months. I wanted to know if she had any insights on what the internship experience gave her and to ask her to share any tips she might have for others in a similar situation. If you have any questions for Jennifer, let me know by posting a comment and I'll ask her for a response!

Wednesday, April 21, 2010

Arapahoe/Douglas County Works

I had the chance to volunteer this morning with the nice folks at Arapahoe/Douglas County Works (http://www.adworks.org/) doing resume critiques for job seekers. The center I was at (5550 South Quebec St.) offers tremendous resources, classes, and counseling to those seeking employment. I've had the chance to do this several times in the past as Pinnacol gives all of our employees 12 hours of paid time off to volunteer in the community every year. The resume critique is coordinated through an organization known as 530 Inc. which is a networking group of human resources professionals. I always learn as much from these sessions as hopefully the job seekers do and its really rewarding to give back through volunteering.

One thing that always amazes me is the pressure people put on their resume. Over and over again this morning we explained that a resume has only one purpose - to get a recruiter, HR person, or manager to pick up the phone and say we'd like to meet you. The resume won't get you the job, but it does get your foot in the door. What is perhaps more important than the resume itself is getting it into the right person's hands and in our meetings with candidates this morning we couldn't emphasize enough the value of networking with everyone you know. There are lots of tools today that make networking easier, but it still takes old-fashioned w o r k! Numerous candidates told us they were on LinkedIn, Facebook, Twitter and the like but when we asked what they were doing to actually network through these tools we only saw blank expressions. When we talked about actually staying in touch with contacts on a frequent basis, gaining additional contacts through friends of friends, joining groups, and volunteering in the community we saw the lights slowly come on. One of the folks we met with said it best - finding a job today is a harder job than the job most people are actually looking for. She was absolutely right! The power of these new tools is staggering, but people still need to do the work. For example, in LinkedIn I have 82 contacts. My 82 contacts have on average about 160 of their own contacts, which means that I have a potential network of 13,000 contacts of friends of friends. 2,000 new people have joined my network since yesterday! What a staggering resource, but clearly one that the folks we met with this morning are underutilizing.

Tuesday, April 20, 2010

Reminder: 9Health Fair is tomorrow!

Just a reminder that Pinnacol is hosting a 9Health Fair site tomorrow (Wednesday 4/21/10) from 7 a.m. to noon at our Lowry location (7501 East Lowry Blvd., Denver, CO 80230). Do something good for yourself and stop by!

Wednesday, April 14, 2010

Quote of the day...

I came across this interesting quote by President Dwight D. Eisenhower (our 34th President) that seemed fitting of our current times...

"Things are more like they are now than they have ever been before."

Friday, April 9, 2010

Should next "Apprentice" be a 2 year old?

I have to admit that I am an occasional fan of "The Apprentice" on NBC. This year's group of celebrities includes the former Governor of Illinois, Rod Blagojevich, who recently was fired by Donald Trump after demonstrating an utter lack of technical (computer) skills. During one episode he struggled to figure out how to simply turn on a laptop, and on another it became apparent he really had no clue on using e-mail or text messaging. In contrast, I came across the following video on one of the business blogs I follow (http://www.bnet.com/ ) that showed a young child's first interaction with the new Apple I-Pad. Watching the video I could only wonder at what the capabilities of the newest generation will be when they enter the work force in about 18 years. This 2 1/2 year old takes to the I-Pad like the proverbial duck to water. Watching her made me realize the challenges facing those of us already in the work force in terms of keeping up with change, including constantly evolving technology.

I can remember working for Pinnacol when we first got internet and e-mail (I can hear the gasps from all of those who have grown up with these things), but that was only about 12 years ago! I still see candidates spanning the spectrum from this toddler to Mr. Blagojevich. We do typing tests for some types of positions and I can pretty much gauge the applicant's computer skills by the way they simply interact with the keyboard. Some of us love the new technology, some of us tolerate it, but watching this 2 1/2 year old made it abundantly clear that none of us can any longer avoid it. What are your thoughts?

Wednesday, April 7, 2010

A top reason for resume rejection: Spelling Mistakes!

A lot of employers, hiring managers, and human resources staff agree that one of the top reasons they reject a candidate's resume is because it contains spelling mistakes. Spelling mistakes are an equal opportunity employer  - we see them in resumes from folks with only a GED all the way up to people with a Doctorate, from folks looking for their first real job to candidates with decades of experience. HR folks periodically get newsletters highlighting some of the most glaring spelling errors and I thought I'd share one such "Top 20 List" (from the folks are Resumark.com) with you not so much to poke fun at these errors as to reinforce the importance of checking your resume, your cover letter, and application before hitting the SUBMIT button.

20. “I have a known track record and excellent experience with accurancy and fixing erors”
19. “Strong Work Ethic, Attention to Detail, Team Player, Attention to Detail”
18. “My experience include filing, billing, printing and coping”
17. “Demonstrated ability in multi-tasting.”
16. “My work ethics are impeachable.”
15. “I have nervous of steel.”
14. “I consistently tanked as top sales producer for new accounts.”
13. “I am a perfectionist and rarely if if ever forget details.”
12. “Dear Sir or Madman,”
11. “I can type without looking at thekeyboard.”
10. “Instrumental in ruining entire operation for a Midwest chain store.”
9. “I am anxious to use my exiting skills”
8. “Speak English and Spinach”
7. “I am a Notary Republic”
6. “I attended collage courses for minor public relations”
5. “Following is a grief overview of my skills.”
4. “I’m attacking my resume for you to review.”
3. “I am experienced in all faucets of accounting.”
2. “Hope to hear from you, shorty.”

And the most embarrassing one to finish off their list:

1. “Directed $25 million anal shipping and receiving operations.”

On a more serious note, the applicants who may have made these mistakes likely were on a computer and probably used the spell-checker.You may note that many of these errors are not truly misspelled words so much as they are misused words!  For example, spell checkers would not catch the mistake of "all faucets of accounting" (which should have been "all facets of accounting").

The number one mistake I see on resumes is the misspelling of the word "manager". People routinely mis-type it as "manger" which is a perfectly good word and would not be caught by a spell checker. So a word to the wise, don't overly rely on the spell checker. Read your documents carefully yourself, and especially on your resume have as many other people read it as you can before sending it out to catch these simple mistakes. Otherwise what you right (or write!) may end up on someone's top 20 list!

Monday, April 5, 2010

Candidates: Asking the right questions is critical!

The following video has some great insights on the importance of candidates asking questions of the organization they are interviewing with. I know that when I am interviewing someone I love to be asked questions about Pinnacol.

As Patricia Frame discusses, interviewing is a two-way street. At Pinnacol we recognize that the interview is certainly an opportunity for us to meet and question qualified candidates on their job related skills, education, and experience so that the best possible candidate is selected for the position. However, and this is what many companies and many candidates forget, its also to allow candidates to meet and interact with the Team Leader (and team members selected by the Team leader) they would work with so that they can make an informed decision on the benefits of joining the Pinnacol Assurance team.

Thursday, April 1, 2010

What do our employees like most about Pinnacol?

Like many companies, Pinnacol makes an effort to stay on top of our company culture to make sure it supports our goal of providing outstanding service to our customers. One of the ways we do this is by regularly surveying our employees. We recently completed one of these surveys and here is what our employees told us they like most about working at Pinnacol:
  • Our Benefits
  • Our team members and the people we work with
  • Flexible schedules
  • Employee development opportunities
  • Family friendly environment that  allows for a healthy work/life balance
  • Pinnacol's community involvement
  • Our culture and the work environment
Internally, these come as no surprise as they reflect prior year's findings. As you explore opportunities with Pinnacol Assurance, what are the things that potentially attract you to our organization? We have a quick survey at the top of this blog if you'd like to tell us.

Pinnacol has won several "Best Place to Work" awards over the years (see some of them at http://www.pinnacol.com/careers/honors-and-recognition/) . While its nice to be recognized, its really all about our belief that if we take exceptional care of our employees, they will in turn take exceptional care of our customers.