A conversation with one of our new Team Nurses

Last week I had a chance to sit down with one of our new employees, Deborah, to do her "New Employee Follow-up" which is an effort that Pinnacol has done for years with everyone who comes on board to make sure people new to the organization are starting to feel comfortable in their surroundings, their training, and with their team after their first several months in the job. That conversation led me to ask Deborah if she might share some insights with you into her specific role - Team Nurse Case Manager - and to highlight what skills she thinks are critical and what she particularly enjoys about her new position.

The Team Nurse Case Manager is a key position at Pinnacol. At the high level our nurses provide telephonic case management handling the medical aspects of workers’ compensation claims. They perform self-directed, professional level work in a fast paced team environment as they interact with injured workers, policyholders, and providers. Generally the position requires a broad clinical background, and experience with rehabilitation, occupational health, managed care, or emergency nursing. And as Deborah mentions, many clinical nurses may be completely unaware that this type of nursing opportunity exists.