Pinnacol employees perform on Report Card

The Colorado Division of Workers’ Compensation (DOWC) conducts an annual claims audit of insurance companies in the state to determine how well they are serving Colorado policyholders. In the most recent audit (2009), Pinnacol earned an overall average score of 96 percent. Compared to other insurance companies that compete with us, Pinnacol earned the highest scores in the following five categories:

• Reporting of claims (91 percent)
• Timeliness of compensation payments (97 percent)
• Accuracy of compensation benefits (93 percent)
• Medical benefit payments (100 percent)
• Termination of temporary disability benefits (96 percent)

Pinnacol’s scores in the remaining four categories were:

• Initial positions of liability (99 percent; second place*)
• Final admissions (98 percent; second place*)
• Average weekly wage (92 percent; third place*)
• Waiting period (98 percent; second place*)

The DOWC’s 2009 claims audit measured the performance of several workers’ compensation insurance carriers in Colorado including Farmers, Travelers, State Farm and Liberty Mutual Group.

Pinnacol's claims staff takes pride in the level of service they provide day in and day out. We're not perfect, and there is always room for continued improvement, but kudos to our employees for these very strong scores. To see a brief compilation of the scores click here. The Claims Report Card is a snapshot of all the data for Pinnacol and 12 of our competitors.