Help Desk Specialist opportunity!

It has been several years since we have had an opening in our Help Desk team so I'm excited to announce that we have a vacancy for a Help Desk Specialist. I touched base with the hiring manager, Tim, to get his thoughts on what he's looking for in the next addition to his team. As you'll hear, Tim has been with us for 22 years. As impressive as that is, his vacancy is open due to an upcoming retirement of an employee who has more than 30 years with us! Needless to say, some big shoes to fill, but a wonderful opportunity for someone with the right skills.



This position will also be advertised so I am including the actual job announcement as well:

Help Desk Specialist


Pinnacol Assurance, Colorado's leading provider of workers' compensation insurance, is seeking a Help Desk Specialist to provide the information and assistance to users of our information systems to ensure that technical problems are resolved before they become an impact to our customers. This position answers telephone, E-mail, and personal requests for help and information and provides first and second level support on Word, Excel, Internet e-mail applications, Windows OS and Mac OS environment as well as all company telecommunications hardware, including voice mail. Responsibilities include remote access set-up and support, including remote device support. Our Help desk Specialists utilize a call tracking and asset management system, and document all problems and their resolution. This position also visits customers at their workstations for problems that require it and swaps out hardware as needed to ensure that impact to the customer is minimal and reacts to potential network and system problems before they impact the customer.

The Help desk Specialist position requires outstanding customer service skills, a passion for helping others, and professional level communications skills along with the ability to troubleshoot and performance tune workstation hardware and software. Proven operational problem solving abilities and the ability to work and contribute in a team environment are critical.

The successful candidate will have a minimum of a High School Diploma or GED, some college level courses and/or certification program(s) in Computer Science, Data Communications, and Telecommunications or equivalent experience. Microsoft and Apple certifications are desirable. 1-3 years related experience in a Customer Service field, two years support experience in a client / server environment, and one year experience using a Help Desk call tracking/asset management software desired.

This position requires that a smart phone be carried at all times and employee will be on-call at designated times. As a requirement of being on-call, the employee must be able to respond to a call within 15 minutes. Employee will be required to resolve the issue/problem either by remote access from home or returning to the workplace within one hour if required.

If interested, please complete an expression of interest via our company website.