Management opportunity: Business Director position now open!

Its no secret that our employees generally stay with our company longer than at many other places. The average length of service is about 10 years. According to the Bureau of Labor Statistics the median number of years that  workers had been with their current employer was 4.6 years in January 2014. While we enjoy having our employees around we do occasionally see them leave. We have a manager who will be retiring soon and that has opened up a great opportunity for an experienced insurance professional to join our company in the capacity of a Business Director, Insurance Operations. As you might imagine, this is a critical role for us so I wanted to share more information on what this position does and what we are looking for.

For this particular Business Director role a strong knowledge of the Construction industry and related accounts is desired. Accountable for leading a multidisciplinary insurance operations team of direct and in-direct reports, the Business Director establishes team priorities, team goals, and expectations to facilitate the delivery of team-based services creating a distinctive customer value proposition, and best-in-class customer experience. This position is responsible for leading the team's efforts to identify, understand, and deliver industry specific services our customers value while maintaining oversight and accountability for the team's book of business to achieve financial, business and customer objectives (underwriting profitability, growth, retention, claims management and customer experience) by routinely monitoring and directing improvement efforts to drive key performance metrics. The Business Director is responsible for creating a culture based on lean management principles, continuous learning, and improvement resulting in Pinnacol becoming Colorado's recognized customer insight leader and consistently achieving best-in-class operational performance.

Candidates should bring extensive in-depth knowledge of insurance operations (claims, underwriting and risk management services), the proven ability to coach, mentor and manage employees and have the interpersonal skills to motivate staff. Our Business Directors must also be able to negotiate and build consensus, possess strong conflict resolution and negotiation skills, and have a proven ability to resolve issues/problems to beneficial solution for internal and external customers. Being a team player with a proven ability to develop and manage relationships across a team-based organization is also required as is the ability to assess, analyze and integrate information from agents, competitors, market and industry trend data to drive strategic and tactical decisions. This position requires a minimum of a Bachelor’s degree in business administration or related field with five or more years experience in a leadership position in insurance or related field desired. If this sounds of interest we'd love to hear from you or if you know someone who might be a great fit please let them know about this great opportunity!